Frequently asked questions
What is the return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please refer to our Return Policy page for full details. You can initiate a return by contacting us at support@chadcenter.com with your order number and reason for return. Refunds are processed after the returned item is received and inspected. Please allow 5–7 business days for the refund to appear on your original payment method.
Where do you ship from?
We ship from multiple fulfillment locations across the United States, depending on product availability and proximity to the customer. Orders are typically processed within 1–2 business days. Delivery times vary by location but generally range from 3–7 business days.
Are your products authentic?
Yes. We work with trusted brands, distributors, and suppliers to ensure all products are 100% authentic.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. For free shipping Total Cart value must reach $49 before tax.